Certification Academy Policies & Agreements

By registering for any course, service, or program with Certification Academy, you acknowledge that you have read, understood, and agree to be bound by these policies and agreements in their entirety.

1. About Our Commitment to Excellence

Certification Academy is dedicated to providing world-class professional development and certification training. Our comprehensive policies ensure clear expectations, protect both students and our organization, and maintain the high standards that make us a trusted leader in professional certification education.

These policies reflect our commitment to transparency, fairness, and professional excellence while establishing the necessary framework for successful educational partnerships.

2. Privacy Policy & Data Protection

2.1 Information Collection and Use

We collect personal information necessary to provide our educational services, including:

Contact information (name, email, phone, address)
Payment and billing information
Educational background and professional certifications
Course attendance and performance data
Communication preferences and feedback

2.2 Information Protection and Use

Your personal information is protected using industry-standard security measures and is used exclusively for:

Processing enrollments and payments
Delivering educational services and materials
Communicating course updates and important information
Improving our programs and customer experience
Maintaining academic records as required by accrediting bodies
Compliance with legal and regulatory requirements

2.3 Information Sharing and Disclosure

We do not sell, rent, lease, or share your personal information with third parties except:

When required by law or legal process
To process payments through our secure payment processors
To fulfill services you have requested (e.g., exam registration with certifying bodies)
With your explicit written consent
To protect the rights, safety, or property of Certification Academy or others

2.4 Data Retention and Access

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us in writing.

3. Course Registration and Enrollment

3.1 Registration Requirements

Course registration is complete only when:

Full payment has been received and processed
All required enrollment information has been provided
Course capacity is available
Any prerequisite requirements are met
These terms and conditions are accepted

3.2 Course Confirmation and Materials

Upon successful registration, you will receive:

Enrollment confirmation with course details
Access instructions and technical requirements
Pre-course materials and preparation guidelines
Location/virtual access information
Contact information for course support

3.3 Enrollment Changes and Transfers

Changes to your enrollment are subject to availability and our transfer policies outlined in Section 5. All change requests must be submitted in writing to [email protected].

4. Payment Terms and Billing

4.1 Payment Requirements

All course fees must be paid in full before accessing course materials or attending sessions
We accept major credit cards, ACH transfers, and corporate purchase orders (with approved credit)
Corporate training may be eligible for net-30 payment terms with approved credit application
All prices are in U.S. dollars and subject to applicable taxes

4.2 Corporate and Group Enrollments

Special pricing and payment terms are available for group enrollments (5+ students) and corporate training programs. Contact our corporate sales team for custom pricing and enterprise agreements.

4.3 Failed Payments and Collection

If payment is declined or fails:

Your enrollment may be temporarily suspended
You are responsible for any bank fees or charges
Collection actions may be initiated for unpaid balances
Additional fees may apply for payment processing and collection efforts

5. Cancellation, Refund, and Transfer Policies

5.1 Cancellation and Refund Policy

24-Hour Guarantee: All purchases are fully refundable within 24 hours of payment, no questions asked.

After 24 Hours: All sales are final. No refunds will be provided except as specifically outlined in our Pass Guarantee Policy (Section 6).

Written Request Required: All cancellation requests must be submitted in writing via email to [email protected] and include:

Full name and registration details
Course name and scheduled date
Reason for cancellation request
Preferred method of refund (if applicable)

5.2 Course Transfer Policy

Initial Transfer: If you cannot attend your registered course, you may request ONE transfer to a future date if:

Your written request is received at least ten (10) business days before your original course start date
Space is available in the requested future course
The new course date falls within 6 months of your original purchase

Transfer Limitations:

Only one transfer is permitted per enrollment
Transfers are subject to availability and cannot be guaranteed
Once you transfer to a new date, your enrollment becomes completely non-refundable
Transfers to premium courses may require additional payment for price differences
No transfers are permitted within 10 business days of the original course start date

5.3 Non-Attendance Policy

No-Show Consequences: Failure to attend your registered course (original or transferred date) results in:

Complete forfeiture of all fees paid
No refund eligibility under any circumstances
Loss of all course materials and access
No transfer options to future dates

5.4 Course Rescheduling by Certification Academy

If we must reschedule a course due to:

Instructor unavailability
Insufficient enrollment
Technical difficulties
Venue issues
Public emergencies or force majeure events

We will provide:

At least 48 hours advance notice (when possible)
Alternative dates within a reasonable timeframe
Option to attend a comparable live virtual session
Full refund if no suitable alternative is acceptable to you

We will NOT provide refunds when suitable alternatives are offered and declined.

6. Pass Guarantee Policy

6.1 Pass Guarantee Eligibility

Our industry-leading Pass Guarantee demonstrates confidence in our training quality. To qualify for a full refund under this guarantee, you must meet ALL of the following requirements:

a. Complete Attendance: You must attend and actively participate in the entire scheduled course, including all sessions, labs, and activities.

b. Exam Documentation: You must provide official post-exam assessment reports from the certifying body within ten (10) business days after each failed exam attempt.

c. Three-Attempt Rule: If you fail the certification exam three (3) consecutive times within 120 calendar days of completing our course, you qualify for the pass guarantee refund.

d. Good Faith Effort: You must demonstrate serious preparation and good faith effort in your exam attempts.

6.2 Pass Guarantee Process

Documentation Required:

Official exam failure notices from the certifying body
Score reports showing specific areas of deficiency
Proof of exam dates within the 120-day window
Any additional documentation requested by Certification Academy

Refund Process:

Refunds are processed within 30 days of receiving complete documentation
Refunds are issued via check to your billing address
Refund amount will not exceed the actual course tuition paid
Processing fees, materials costs, and third-party charges are non-refundable

6.3 Pass Guarantee Exclusions

The Pass Guarantee does not apply if:

You do not attend the complete course
You fail to provide required documentation within specified timeframes
Exam failures occur beyond the 120-day window
You violate any course policies or engage in academic misconduct
You attend a discounted, promotional, or complimentary course

7. Student Responsibilities and Code of Conduct

7.1 Professional Conduct

Students are expected to:

Maintain professional behavior during all course sessions
Respect instructors and fellow students
Arrive on time and prepared for each session
Participate actively in course activities and discussions
Follow all course guidelines and instructions

7.2 Technology and Equipment

Students are responsible for:

Having reliable internet connection for virtual courses
Using compatible devices and software
Testing technical requirements before course start
Having backup plans for technical difficulties
Contacting support promptly if technical issues arise

7.3 Academic Integrity

Students must:

Complete all assignments and assessments independently (unless group work is specified)
Not share course materials, recordings, or content with unauthorized parties
Respect intellectual property rights of all materials
Report any suspected violations of academic integrity

7.4 Disruptive Behavior Policy

Certification Academy reserves the right to remove any student who:

Disrupts the learning environment
Exhibits inappropriate, offensive, or unprofessional behavior
Violates our code of conduct or academic integrity policies
Fails to follow instructor directions or course guidelines

Removal Consequences:

Immediate loss of access to course and materials
No refund of any fees paid
No transfer options available
Potential restriction from future enrollment

8. Course Delivery and Service Standards

8.1 Service Delivery Guarantee

A service is considered fully delivered when:

Access instructions and course materials are provided to the registered student
Course seat is reserved and confirmed
Instructor and venue arrangements are secured
Virtual access credentials are distributed (for online courses)
Rescheduling options are confirmed in writing (when applicable)

This policy protects against unsubstantiated “service not received” claims when Certification Academy has fulfilled its obligations to provide course access.

8.2 Course Quality Standards

We maintain high-quality educational standards through:

Industry-certified expert instructors
Current, relevant course materials
Interactive learning methodologies
Comprehensive support resources
Continuous curriculum updates
Student feedback integration

8.3 Technical Support and Assistance

We provide technical support for:

Course access and login issues
Material download problems
Virtual classroom technical difficulties
General platform navigation

Support Hours: Monday-Friday, 8 AM – 6 PM EST
Response Time: Within 24 hours for all support requests

9. Intellectual Property and Copyright

9.1 Ownership and Rights

All instructional materials, content, curricula, videos, presentations, and resources provided by Certification Academy are:

Owned exclusively by Certification Academy, Inc.
Protected by United States and international copyright laws
Provided under limited personal use license only
Not to be reproduced, distributed, or shared without written authorization

9.2 Permitted Use

You may use course materials for:

Personal study and exam preparation
Reference during your professional work
Internal company training (with multi-user license only)

9.3 Prohibited Use

You may NOT:

Record, copy, or reproduce any portion of live or virtual sessions
Share login credentials or course access with unauthorized individuals
Post, upload, or distribute course materials on any platform or website
Create derivative works based on our proprietary content
Use materials for commercial training without proper licensing

9.4 Copyright Violation Consequences

Immediate termination of access and services
Legal action for damages and injunctive relief
Recovery of attorney fees and court costs
Liability for actual and statutory damages under federal copyright law

10. Payment Disputes and Protection

10.1 Dispute Resolution Requirement

Before initiating any payment dispute, chargeback, or claim with your financial institution, you MUST:

Contact Certification Academy in writing at [email protected]
Provide detailed explanation of your concern or dispute
Allow 5 business days for our response and resolution attempt
Exhaust all internal resolution procedures

10.2 Chargeback Prevention and Consequences

By registering for any course, you acknowledge that:

Certification Academy incurs immediate, real costs upon your registration (instructor time, materials, venue reservations, administrative processing)
Services are considered delivered once access is provided or seats are reserved
Failure to attend does not constitute grounds for payment reversal
Chargebacks initiated without following proper dispute procedures constitute a violation of this agreement

10.3 Chargeback Violation Penalties

Unauthorized chargebacks may result in:

Immediate forfeiture of all current and future services
Removal from all active courses with no refund
Collection actions for disputed amounts plus additional fees
Administrative penalty fees of up to $500 per unauthorized chargeback
Legal action for damages, attorney fees, and court costs
Permanent restriction from future enrollment

10.4 Legitimate Dispute Resolution

We are committed to resolving legitimate concerns fairly and promptly. If you have a genuine issue with our services, please contact us first. Most issues can be resolved quickly through direct communication.

11. Disclaimers and Limitations

11.1 Service Availability

While we strive for excellence, Certification Academy does not guarantee:

Uninterrupted access to online platforms or materials
Error-free delivery of all services
Compatibility with all devices or internet connections
Availability of specific course dates or locations

11.2 Certification and Exam Eligibility

We do not guarantee:

Your eligibility to sit for any certification exam
Successful passage of any certification exam
Acceptance of your application by certifying bodies
Recognition of certifications by employers or industry organizations

Important Note: Exam eligibility and requirements are determined solely by the relevant certifying bodies, not by Certification Academy.

11.3 Employment and Career Outcomes

Certification Academy does not guarantee:

Employment opportunities or job placement
Salary increases or career advancement
Specific return on investment from training
Professional success or career outcomes

11.4 Force Majeure

We are not liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters, pandemics, or public health emergencies
Government regulations or travel restrictions
Strikes, labor disputes, or supply chain disruptions
Technical failures of third-party service providers
Instructor illness or emergency situations

12. Limitation of Liability

12.1 Liability Limits

Maximum Liability: In no event shall Certification Academy’s total liability to you exceed the amount you actually paid for the specific course or service in question.

Excluded Damages: Under no circumstances shall we be liable for:

Indirect, special, punitive, incidental, or consequential damages
Lost profits, revenues, or business opportunities
Loss of use, data, or expected savings
Cost of substitute goods or services
Personal injury or property damage (except where prohibited by law)

12.2 Basis of Liability

These limitations apply regardless of the legal theory of recovery, whether based on:

Contract, warranty, or agreement
Negligence or other tort
Strict liability
Statutory claims
Any other legal or equitable theory

12.3 Jurisdictional Variations

In jurisdictions that do not allow certain limitation or exclusions of liability, our liability shall be limited to the maximum extent permitted by applicable law.

13. Governing Law and Dispute Resolution

13.1 Governing Law

This Agreement and all related disputes are governed exclusively by the laws of the State of Arizona, without regard to conflict of law principles. The Arizona state and federal courts shall have exclusive jurisdiction over any legal proceedings.

13.2 Mandatory Arbitration

IMPORTANT: By enrolling in any course, you agree that any dispute, claim, or controversy relating to your enrollment, payments, services, or this agreement will be resolved through binding arbitration rather than in court.

Arbitration Rules:

Conducted under the Commercial Arbitration Rules of the American Arbitration Association
Administered by a single arbitrator in Arizona
Discovery limited to what is reasonably necessary
No class actions or representative proceedings permitted
Arbitrator’s decision is final and binding

13.3 Exceptions to Arbitration

The following matters are excluded from arbitration and may be pursued in court:

Claims for injunctive relief to protect intellectual property
Small claims court actions (under $10,000)
Collection actions for undisputed amounts owed

13.4 Waiver of Jury Trial

YOU WAIVE YOUR RIGHT TO A JURY TRIAL. This waiver applies to all claims and disputes covered by this agreement.

14. General Provisions

14.1 Entire Agreement

These policies, together with your enrollment agreement, constitute the complete agreement between you and Certification Academy and supersede all prior agreements, representations, or understandings.

14.2 Modifications

We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.

14.3 Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.4 Contact Information

For all policy-related questions, concerns, or requests:

Email: [email protected]
Phone: (800) 500-7517
Mailing Address:
Certification Academy
4742 N. 24th St. Suite 300
Phoenix, AZ 85016

Business Hours: Monday-Friday, 8 AM – 6 PM EST

These policies are designed to ensure a professional, fair, and successful educational experience for all students while protecting the interests of Certification Academy. We appreciate your understanding and cooperation in maintaining these standards.