Our support team is available to answer any questions and concerns you may have. From pre-class qualifications to billing inquiries we are committed to timely and considerate support.
Frequently Asked Questions
Do you offer any support if I don't pass my exam?
If you follow our instructions, and attend all days of class, we guarantee you will pass your exam. Simple, straightforward, no hoops to jump through. We aren’t done until you succeed.
Do you provide application assistance?
Absolutely! Many of the certification applications are designed to create confusion and discourage marginally qualified students from pursuing their goal. We work with you to breakdown the requirements into simple tasks that can be completed on your timeline.
What if I need to change my class date?
We recognize the value of your training has to be balanced with other priorities that often create unforeseen changes. We ask you to notify us as soon as you have a potential conflict and we will work to reschedule you.
Do you offer any discounts?
Yes! We have discounts available for students facing hardship, veterans and active duty of members of the military in addition to many corporate discounts. We also offer various promotions we at different times of the year. Our goal is to get you the training you need within your budget.
How are your instructors trained?
All of our instructors are certified in the course they instruct. They must complete Train the Trainer programs yearly to continue their development. All staff is rigorously vetted before ever setting foot in our classroom.
I'm not sure If I qualify for certification. Can you help?
Yes. Our training is a just one step along the path to certification. Since we don’t provide the certification directly in most cases, we can give you an objective review of your work experience and qualification and provide an honest assessment.
Do you have a passion for education? Are you looking for a values-based company where your work will impact the lives and careers of others? We support our customers with high-quality targeted learning solutions. Our team’s dedication and hard work have enabled us to become the leader in public sector professional development. Our alumni have a diverse experience from important positions in nearly every part of the corporate world and federal government. We hope you will consider joining us!